Download PDF

 Mr. Bender’s clients over the past five years:
  • City of Cape Town, South Africa- Comprehensive short and long-term financial and tariff plan; development and implementation of customer service ‘turnaround’ program, including new Customer Service organization reporting to the Director
  • Botswana Ministry of Minerals, Energy and Water Resources, and Botswana Water Utilities Corporation – comprehensive, long-term tariff (rates) study, including raw water extraction pricing options, for the national takeover of water and wastewater operations by a single para-statal water provider
  • City of Los Angeles, CA, Department of Water and Power (DWP)- Independent Court Monitor of a Settlement Agreement under a class action lawsuit v. DWP, to resolve significant billing and customer service issues emanating from a poorly implemented Oracle Customer Care & Billing system (CC&B)
  • Botswana Power Corporation and Botswana Ministry of Minerals, Energy, and Water Resources Comprehensive Long-Term Financial Strategy, to ensure long-term financial sustainability, elimination of Government operating subsidies, and affordable tariffs.
  • City of Cleveland, Ohio – turnaround, organization-wide customer service improvement project for the City’s Water Division, under the direction of the Mayor

See CV/Resume for detail on each of the above clients.
Mr Bender was a licensed Certified Public Accountant (Chartered Accountant equivalent) in the Commonwealth of Massachusetts from 1981 until 2010, and has an MBA from Boston University, MA.

Paul Bender, CPA, MBA

Paul L. Bender

2600 16th St South, #712
Arlington, VA USA